Guidelines for Booking e-Tickets using this portal :

This online application can be used to book e-Tickets for buses being plied by Himachal Road Transport Corporation within and outside Himachal Pradesh. The detailed guidelines to use this service are as under :-

  1. If you are a new user and not registered, please register to get access to this application. If you are already registered with this service, then you can use your existing User Name and Password to enter into this application by Clicking here .

  2. In order to register, click on "Register Here" link on the Home Page or Click here to Register.

  3. A registration form appears on the screen. Fill all the details on the form and submit them. Choose your "user name" and "password" and please make sure that you don't forget the same.

  4. Once your registration is active your can use your "user name" and "password" to login into the application. Enter user name and password and click on login button to enter into the application.

  5. Successful login will redirect to the Online Booking Page. Follow the instruction there after as per your query to use this service.

  6. e-Tickets can be booked upto 4 hours prior to departure time of the bus from orginating station of the route. Within 4 hours prior to the  Departure Time of the Bus from the orginating station of the Route, Tickets can only be booked from HRTC Counters.

  7. For availing Smart Card or Senior Citizen Smart Card Discount, Please book single seat.

  8. After attempting e-Tickets, Please check your accounts booking history to confirm the e-Ticket. If the e-Ticket is appearing in your booking history only then it is booked.

  9. If amount debited from your account and e-Ticket is not appearing in your accounts booking history then please email Card Holder Name, Amount of Transaction and Date of Transaction at hrtc@hrtc.gov.in for refund. The refund will be processed with in 7-10 days of receiving email. It takes minimum 3-4 days i.e Banks settelment cycle to get the refund amount reflected in your account after receiving confirmation email from HRTC.

  10. The e-Tickets can only be cancelled by the User himself upto 4 hours prior to the Departure Time of the bus from the Orginating Station of the Route by logging in to his/her account and then clicking on Print/Cancel link shown against the e-Ticket. e-Tickets can not be cancelled with in 4 hours prior to the Departure Time of the bus from the Orginating Station of the route through any mode. For detailed Cancellation charges, please read Terms and Conditions.

    For example : If an e-Ticket is booked from Shimla-Delhi for Rampur-Delhi route departing at 5:00PM from Rampur (Orginating Station of the Route) and 9:30PM from Shimla ( Source of the Passenger), then the cancellation rules will be applicable from the Departure Time from Rampur (Orginating Station of the Route) and not from Shimla (Source Station of the Passenger e-Ticket). This e-Ticket can be cancelled by the user himself upto 1:00PM. No cancellation will be allowed for this e-Ticket after 1:00PM through any mode.

  11. No Email request will be entertained for the cancellation of e-Tickets .